Your cart is currently empty!
“ISO 20537:2025 Footwear – Identification of defects during visual inspection – Vocabulary” has been added to your cart. View cart
ISO 10004:2018
ISO 10004:2018 Quality management – Customer satisfaction – Guidelines for monitoring and measuring
CDN $273.00
Description
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.
Edition
2
Published Date
2018-07-16
Status
PUBLISHED
Pages
35
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 80004:2011 Nanotechnologies – Vocabulary – Part 5: Nano/bio interface
CDN $76.00 Add to cart -
ISO 80000:2025 Quantities and units – Part 13: Information science and technology
CDN $203.00 Add to cart -
ISO 16840:2006 Wheelchair seating – Part 1: Vocabulary, reference axis convention and measures for body segments, posture and postural support surfaces
CDN $351.00 Add to cart -
ISO 80000:2019 Quantities and units – Part 11: Characteristic numbers
CDN $312.00 Add to cart
