Your cart is currently empty!
“ISO 13528:2022 Statistical methods for use in proficiency testing by interlaboratory comparison” has been added to your cart. View cart
ISO 16355:2017
ISO 16355:2017 Applications of statistical and related methods to new technology and product development process – Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
CDN $233.00
Description
ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer’s perspective. This document also provides recommendations on the use of the applicable tools and methods.
Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
Edition
1
Published Date
2017-02-16
Status
PUBLISHED
Pages
25
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods.
Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 16355:2023 Applications of statistical and related methods to new technology and product development process – Part 7: Guidelines for developing digitalized products and services – General principles and perspectives of the QFD method
CDN $233.00 Add to cart -
ISO 3534:2006 Statistics – Vocabulary and symbols – Part 1: General statistical terms and terms used in probability
CDN $390.00 Add to cart -
ISO 10576:2022 Statistical methods – Guidelines for the evaluation of conformity with specified requirements
CDN $173.00 Add to cart -
ISO 3534:2006 Statistics – Vocabulary and symbols – Part 2: Applied statistics
CDN $390.00 Add to cart
