Your cart is currently empty!
“ISO 18725:2024 Tourism and related services – Yacht harbours and dry stacks – Requirements for clean harbours and active biodiversity harbours” has been added to your cart. View cart
ISO 18295:2017
ISO 18295:2017 Customer contact centres – Part 2: Requirements for clients using the services of customer contact centres
CDN $76.00
Description
ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‚Äë1.
ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.
Edition
1
Published Date
2017-07-06
Status
PUBLISHED
Pages
6
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‚Äë1.
ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 14785:2024 Tourism and related services -Tourist information services – Requirements and recommendations
CDN $173.00 Add to cart -
ISO 24806:2023 Recreational diving services – Requirements for rebreather diver training – Decompression diving to 60 m
CDN $233.00 Add to cart -
ISO 18513:2021 Tourism services – Hotels and other types of tourism accommodation – Vocabulary
CDN $76.00 Add to cart -
ISO 31700:2023 Consumer protection – Privacy by design for consumer goods and services – Part 2: Use cases
CDN $273.00 Add to cart
