Your cart is currently empty!
“ISO 8927:1991 Earth-moving machinery – Machine availability – Vocabulary” has been added to your cart. View cart
ISO 10004:2018
ISO 10004:2018 Quality management – Customer satisfaction – Guidelines for monitoring and measuring
CDN $273.00
Description
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.
Edition
2
Published Date
2018-07-16
Status
PUBLISHED
Pages
35
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 2574:1994 Aircraft – Electrical cables – Identification marking
CDN $115.00 Add to cart -
ISO 8927:1991 Earth-moving machinery – Machine availability – Vocabulary
CDN $233.00 Add to cart -
ISO 22553:2019 Paints and varnishes – Electro-deposition coatings – Part 1: Vocabulary
CDN $76.00 Add to cart -
ISO 80004:2011 Nanotechnologies – Vocabulary – Part 5: Nano/bio interface
CDN $76.00 Add to cart
