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ISO 10001:2018 Quality management – Customer satisfaction – Guidelines for codes of conduct for organizations
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ISO 10002:2018 Quality management – Customer satisfaction – Guidelines for complaints handling in organizations
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ISO 10003:2018 Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations
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ISO 10004:2018 Quality management – Customer satisfaction – Guidelines for monitoring and measuring
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ISO 10005:2018 Quality management – Guidelines for quality plans
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ISO 10006:2017 Quality management – Guidelines for quality management in projects
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ISO 10008:2022 Quality management – Customer satisfaction – Guidance for business-to-consumer electronic commerce transactions
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ISO 10014:2021 Quality management systems – Managing an organization for quality results – Guidance for realizing financial and economic benefits
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ISO 10015:2019 Quality management – Guidelines for competence management and people development
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